Search your NAS folders from Synology, QNAP and similar devices in the knowledge base.

Project folders, drawings, quotes, scans and photos on the NAS in your office go into the knowledge base – through a connection we set up rather than by uploading. Access is read-only; nothing in your files and folders on the NAS is changed.

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NAS

subject to a feasibility check · folder

Example question

“Where is the drawing for order 2019-041, and which version is the latest?”

1 Answer with source

Connection

How the connection works

junova mirrors the folders you share on the NAS to your own instance, encrypted – using a dedicated user that can only read, and over outbound connections from your network only. The folder structure is preserved and taken into account when deciding who can see what. Before we start, we check with you how this works on your device – that depends on the model, settings and shares; some features have to be switched on on the device first.

Once set up, synchronisation runs automatically: new and changed documents from NAS are added without anyone having to upload anything.

Set-upWe estimate the effort once it is clear how the shares and permissions on your NAS are set up and whether several devices are involved – and we agree it with you before anything is set up. From around €2,000 one-off, then from around €100 per month; set-up and maintenance are charged on a time-and-materials basis, agreed in advance.

Documents

Typical content: NAS

The scan folder that every multifunction printer in the building writes to: delivery notes, signed time-and-materials reports, timesheets and daily site reports that arrive as SCAN_0043.pdf and are rarely renamed.
Project folders for each job: plans as PDF and DWG, workshop drawings, parts lists, measurement sheets and the as-built drawings hastily added after the conversion.
Test reports and inspection records – electrical inspection reports, leak tests, commissioning – along with the handover documents given to the customer, whose second copy is on the NAS.
Manufacturer documentation for what you install: data sheets, installation and service manuals, spare parts lists and error code tables, usually on a separate share next to the projects.
Site photos and short videos uploaded through the device’s phone app – filed by the date taken rather than by property, and therefore hard to find.
The old folder tree from before your current industry-specific software: quotes, correspondence and invoices that hardly anyone opens any more, often on a separate share called “old” or “archive”.

Example questions

Questions you might ask your documents

“Where is the drawing for order 2019-041, and which version is the latest?”
1 Answer with source
“What does last winter’s service report on the Huber property say?”
2 Answer with source
“Which quotes have we sent to Mayer since 2019?”
3 Answer with source

Start

Before a connection is set up

This connection is set up for you rather than switched on in one click. Every source has its own logins, permissions and folder structure – so before we start, we check with you whether and how it can be connected at your company. Set-up and maintenance are charged on a time-and-materials basis, agreed in advance; the amount depends on the source.

You can also upload files, whole folders, emails, photos and voice notes at any time. In the demo you see the answers using sample documents from your industry; you check them against your own documents in the first weeks after go-live.

Preliminary check

What we check in advance

Before we start, we go through with you which shares to include and what the device creates by itself: the share’s recycle bin (#recycle, @Recycle), index and thumbnail folders (@eaDir, .@__thumb) and snapshot directories don’t belong in the knowledge base and are excluded during set-up. Tell us which shares are encrypted – if one isn’t remounted after a power cut or restart, the sync can’t read anything there. Files that are open at the time are picked up at the next sync. Scans that the multifunction printer saved only as images go through text recognition (OCR); how well this works on faint copies or handwriting only becomes clear from the documents themselves. Folder permissions on the NAS are not copied one to one: you decide which shares are included, and who sees answers from them depends on document type and role.

FAQ

Frequently asked questions about this connection

We have folders from 2009 on the NAS. Will the old records be included too?

That’s up to you. The first run reads the chosen share in full, including the older years – because that puts a noticeable load on the device, we schedule it for an evening or a weekend. After that, only new and changed files are synced. Old scans without a text layer go through text recognition (OCR); how well this works on your older years only becomes clear from the documents themselves. You can also deliberately leave out an archive area and add it later.

Our folders are called Huber_old, Huber_new and Huber_final. Can the system cope with that?

The path is read as part of the structure, so it’s always clear which share and folder a file comes from; the answer names the source, including where it is stored. If three versions sit side by side, the answer names all of them with their dates – you decide which one applies. Nothing on the NAS is renamed. Someone confirms the document type of each file on the first run, because it decides who can see it; if the system finds nothing for a question, it tells you so. In the first weeks after go-live, we go through the answers with you using real questions and your own folder names.

What happens when the NAS is updated or we replace the device?

A sync may be missed during an update or restart; the next one catches up, and the content already read stays in place. If the device gets a new name, a new address or new share names, the connection has to be updated – it’s best to let us know in advance. The same goes for replacing the device: new user, new read permission, new connection. Larger changes to the folder tree look like new files to the sync, so a heads-up helps here too – we can then clear out the old state at the same time.

Management has its own share on the NAS. Will everyone be able to see it?

You control that in two ways. First, only what you share goes into the knowledge base – you can leave out a share containing HR, payroll and company documents altogether. Second, permissions in the knowledge base are tied to document type and role; the folder structure feeds in, but doesn’t replace the classification. You can also set a cut-off date, for example for apprentices who should only see material from the day they joined. If someone lacks permission, the system tells them so rather than showing the content.

Industries

Typical for these industries

Guides

Request a demo – with examples for NAS

In a 30-minute video call, we use sample documents to show what answers with sources look like. Before we start, we check whether and how NAS can be connected at your company.