Knowledge base for insurance brokers when a coverage question has to be answered from the policy and the policy wording.

Yes, provided the documents are in it – one of the things worth checking in the first weeks after go-live. For a question like “Which commercial customers have natural hazards cover with no excess?”, the answer lists the contracts, each with the source in the policy or endorsement. After a storm, the first useful question is often not whether this one customer is covered, but which of your customers in the affected area have natural hazards cover at all, and whom you should ring before they ring you. How complete the list is depends on whether all policies and endorsements are in the knowledge base; if the system finds nothing on a point, it tells you so.

The policy specifies the applicable version. If the knowledge base holds several versions from the same insurer, that detail belongs in the answer – and whether it appears with your documents is a good thing to check in the first weeks after go-live. The answer to a coverage question gives the passage it comes from, with section and page, so you can check it instead of skimming eighty pages again. Nothing is interpreted. If two versions differ, the answer shows both, and which belongs to which contract. The assessment remains yours.

Advice records, the demands-and-needs test, the insurance product information document, the risk analysis and cover proposal under § 28 of the Austrian Insurance Brokers Act (MaklerG) and the related correspondence can all go into the knowledge base and be searched in your own words – for example, what this customer was told about underinsurance before the extension was built. The answer gives the passage in the record and the date; if the system finds nothing, it tells you so. Whether the documentation is adequate in a given case is still for a person to judge; but this way it can be found even when the colleague who gave the advice left long ago.

A draft, nothing more: the claim notification to the insurer as an email draft, with policy number, sum insured and excess taken from the policy and endorsement, and the source for each. You read it, edit it and send it – nothing goes out on its own, not even to the insurer. Reporting the claim remains your responsibility: § 33 of the Austrian Insurance Contract Act (VersVG) requires notification without delay, and what that means in a given case depends on the contract, not on the software. Try it in the first weeks after go-live with a claim from last year to see whether the draft saves you the legwork.