Cost calculatorRequest a demo DE

Documents from Labelwin customer file, installation data and service report, with the source.

Quotes, jobs, maintenance documents, service reports and correspondence from Labelwin come into your knowledge base – every answer with its source. Access is read-only; nothing is changed in Labelwin.

Request a demoCost calculator

Labelwin

subject to a feasibility check · folder

Example question

“Which boiler is installed at the customer Fetz, and when was it last serviced?”

1 Answer with source

Connection

How the connection works

We check before we start, with you and your Label software support partner, whether and how Labelwin can be connected – depending on version, filing and licence. junova mirrors the Labelwin document directory to your own instance, encrypted – read-only and over outbound connections only; whatever is deleted in the directory is removed from the instance at the next sync as well. Customer, property and installation master data can come along via an export, so that an answer can be matched to the right installation at the right customer. Until then you upload documents: files, whole folders, emails, photos and voice notes.

Once set up, synchronisation runs automatically: new and changed documents from Labelwin are added without anyone having to upload anything.

Set-upThe feasibility check shows how much work the set-up involves; we discuss it with you before anything is set up – ideally together with your Label software support partner. The set-up is charged on a time-and-materials basis, agreed in advance.

Documents

Typical content: Labelwin

  • Customer service jobs with the completed checklist – measured values, defects found and the signature the customer gave on site
  • Maintenance contracts and maintenance plans per installation: interval, inspection points and the response time promised in case of a breakdown
  • Installation data for the property – make, year of manufacture, serial number, location and the settings from the last service
  • What Label Mobile sends back from the job: report text, materials used and the photos of the unit or the damage
  • Inspection reports for the installation: the flue gas measurement report with the chimney sweep’s findings, the leak test on the refrigeration system, the electrical inspection report after testing
  • Handover reports, training records and correspondence with the property management and site management about the property

Example questions

Questions you might ask your documents

  • “Which boiler is installed at the customer Fetz, and when was it last serviced?”

    1 Answer with source

  • “What was in the service report for the call-out on 14 March at Bahnhofstraße 9?”

    2 Answer with source

  • “What did we last quote for this property, and which part of it has been ordered?”

    3 Answer with source

Start

Before a connection is set up

This connection is set up for you rather than switched on in one click. Every source has its own logins, permissions and folder structure – so before we start, we check with you whether and how it can be connected at your company. Set-up and maintenance are charged on a time-and-materials basis, agreed in advance; the amount depends on the source.

You can also upload files, whole folders, emails, photos and voice notes at any time. In the demo you see the answers using sample documents from your industry; you check them against your own documents in the first weeks after go-live.

Preliminary check

What we check in advance

Before we start, we look at what you have filed as documents – only what exists as a document can be answered. A checklist stored in Labelwin only as a template becomes usable once it has been filled in and saved with the job. Photos and reports from Label Mobile are attached to the job once the technician reports back; we can see from your documents how regularly that happens in your company. We agree with you whether notes on the address, technician scheduling or open items should come along – for that, the master data export would have to be extended.

FAQ

Frequently asked questions about this connection

We have been working with Labelwin for over ten years. Are the old customer service jobs included too?

That depends on whether they are filed as documents. The sync takes the directory as it has grown, and you decide from which year. Whatever exists from the time before only as a carbon copy in a binder would have to be scanned – not all at once, but year by year. It makes sense to start with the properties for which you have a maintenance contract today.

Some of our paperwork is attached to the customer and some to the service job. Is that kept apart?

Yes: the system reads customer, property, installation and date from the document, and the installation and property master data from the export matches a report to the right boiler at the right customer – not to the identical model two doors down. Nothing is renamed for this, not even scans with cryptic file names. A person confirms the document type – service report, maintenance contract or price agreement – because customer service needs to see different things from the office. In the demo you see the matching with sample documents; you check it with your own collection in the first weeks after go-live.

Our forms have changed after Label updates before. Does the knowledge base notice that?

Nothing is changed in the program; only the file storage is read – so a version change does not get in the way. If a service report looks different afterwards, that is usually not an issue, because the content is read, not a fixed form grid. What matters is whether the update moves the storage path or renames folders, because then the sync would keep fetching the old folder, which no longer receives new files. Let us know before the update, and we will look at the first run afterwards.

Some of our service reports are scanned carbon copies with handwritten measured values. Does the system find them?

Printed reports and forms go through text recognition (OCR), even if they were skewed in the scanner. With handwriting, it depends on the writing: block capitals work better than the scribbled number next to the flue gas value; your own carbon copies will show how well it works. Nothing is guessed – the answer refers to the scan as the source, and you read off the value yourself. Where measured values matter, the feedback from Label Mobile is a more reliable source than a photographed carbon copy.

Industries

Typical for these industries

Guides

Further reading

Integrations

Other integrations

Do you look after this system for clients? For IT service providers and software consultants

Request a demo – with examples for Labelwin

In a 30-minute video call, we use sample documents to show what answers with sources look like. Before we start, we check whether and how Labelwin can be connected at your company.

Request a demoCost calculator