Knowledge base for lift and escalator companies when someone at the installation asks about the inspection report and parameters.

Inspection reports, acceptance inspection records, installation history, controller parameters and manufacturer documentation for lifts, escalators and lifting platforms in one place, every answer with its source – including for installations running since 1998 and modified three times since. The demo uses sample documents; in the first weeks after go-live you test it on your own installation folders.

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Everyday question

“When was the last periodic inspection on this installation, and which defects are still outstanding?”

The answer is in

Inspection report · Defect list with proof of rectification

1 Source in one click

Day to day

Sound familiar?

The inspector’s coming on Tuesday, and nobody can find the lift log book for the installation – it’s in the property manager’s cupboard.
On the 2004 controller, only Rudi knows which parameters are stored. Rudi retires in the autumn.
Two in the morning, someone’s stuck in the lift – and I’m standing in front of a drive I haven’t had open in years.

Friday, just after four. The lift inspector was at the block of flats on Bahnhofstraße this morning and noted three points in the report. You know two of them: they were in last year’s report too, Ernst fixed them in the autumn with new landing door contacts, and he emailed the proof to the property management company as a photo of the completed form. Now the office is looking for that email, while the property management company tells the owners the lift has an outstanding defect. On Monday the inspector rings again and wants to know when the suspension means were last replaced, and by whom. During the modification back then, says Ernst on the phone, from memory, on the motorway. That same afternoon, the confirmation that the remote emergency call system had been inspected was due for two installations in the building next door; the document is in the binder someone took to the storeroom.

Things people in this industry say every day.

Example questions

Questions from your day-to-day work

Three questions that come up day to day, and the document where you would expect to find the answer. In the demo you see this with sample documents; you test it with your own documents in the first weeks after go-live.

“When was the last periodic inspection on this installation, and which defects are still outstanding?”
1 Inspection report · Defect list with proof of rectification
“Which controller parameters are stored for the 2004 lift?”
2 Commissioning record · Controller parameter list
“How does emergency release work on this drive?”
3 Emergency release instructions · Manufacturer documentation

Documents

The documents that matter to you

Periodic inspection reports under the lift regulations applicable in each case
Acceptance inspection records and documents from initial commissioning
Defect lists with proof of rectification per installation
Records of the operational checks, the appointment of the lift attendant and the inspection record for the emergency call system – that is, what has to be enclosed in the lift log book
Installation history: modifications, controller replacement, replacement of suspension means
Controller parameters and settings, including for older installations
Emergency release instructions, emergency call connection and maintenance contracts with response times
Photos of the rating plate on drive and controller, voice notes after clearing a fault

Integrations

Connecting your systems

Your system stays as it is. One-click systems connect via your account; for the others we check before we start whether and how a connection is possible – until then, you simply upload documents.

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Pricing

What it costs

Basic package

from€500per month

Set-up fee €2,900 · excl. VAT

A flat fee per company. Everyone at your company can use it – technicians as much as office staff – with no per-user licence. One-click connections are included in the set-up. Before we start, we check whether your industry-specific software can be connected; that connection is charged on a time-and-materials basis, agreed in advance.

At the kick-off we agree on twenty questions together – along with the documents each answer should come from. At sign-off we go through them together and look at what the system does with them. What follows from that is set out in the quotation.

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Getting started

Where to start

Start with the installation folders, not the mailbox: inspection reports, defect lists and acceptance inspection records, building by building. That’s the part the inspector, the property management company and the on-call team need, and it’s usually already sorted by building. If you look after installations in Upper Austria that were not placed on the market under one of the Lift Safety Ordinances, do their folders first: since the amendment to the Upper Austrian Lift Ordinance 2010 (Oö. Aufzugsverordnung 2010) on 1 August 2025, precisely these installations require a safety evaluation by an approved inspection body, and the resulting retrofit items land on your desk. Next, add the parameter lists and emergency release instructions for the years of construction you look after. In the first weeks after go-live, ask about installations whose reports you know and see whether the sources are right. Uploads go folder by folder; Microsoft 365 connects in one click, subject to admin consent; before we start, we check whether the file server can be connected, and that set-up is charged on a time-and-materials basis, agreed in advance.

FAQ

Frequently asked questions

We look after installations in several federal states. Does the system work out the inspection dates for us?

No – and that would be risky too: in Austria, lift operation is a matter for the federal states, and the rules differ from one state to the next. In Vienna, for example, the lift inspector enters the maximum permissible interval between two operational checks in the lift log book – the deadline is set for the individual installation, not in a general table. The knowledge base doesn’t interpret or extrapolate any of that. You can ask what the report and the documents say about that particular installation; the answer gives the date and the source, and if the system finds nothing, it tells you so.

The lift log book belongs to the installation and stays with the operator. So is the knowledge base any use to us at all?

Usually, yes, because you have your own copy of much of what goes into it: inspection report, defect list, proof of rectification, commissioning record, plus the lift attendant’s certificate, proof that the maintenance company was appointed and confirmation that the remote emergency call system was inspected. That copy is what goes into the knowledge base. Nothing changes in the book on site, and nobody touches it. Whoever is standing in front of it can photograph the page and upload it; how well such photos are read is worth checking in the first weeks after go-live.

For installations from manufacturers that no longer exist, all we have is paper in the basement. Is it worth scanning?

Above all for the years of construction you’re regularly called out to – that’s where the evening calls come from. Scans and phone photos are uploaded folder by folder; the system suggests installation, building and date, and someone confirms the document type, because it determines who sees the document. A single binder in the first weeks after go-live will show whether your basement papers are legible enough. For installations you’re replacing next year anyway, don’t bother.

There are three versions of the documentation for one installation. Which one applies?

The knowledge base doesn’t decide that for you. If you ask which overspeed governor is fitted, the answer gives the passage from the commissioning record and, if there is one, the passage from the modification report, each with its date. In the first weeks after go-live, try it with a modified installation to see whether contradictions between two versions become visible. In the end, someone at your company decides which version applies – they just no longer have to go through every binder to do it.

Request a demo – with examples from Lifts & escalators

In a 30-minute video call, we use sample documents from your industry to show you how questions are answered and what the source for each answer looks like. You don’t need any of your own documents for this.