Knowledge base for refrigeration and air conditioningwhen someone on the roof asks about the log book, inspection record and setpoints.
System log books, leak check records, refrigeration schematics, setpoints and service reports in one place, every answer with its source — including for the system that was installed twelve years ago and modified twice. Whether that works with your documents is something you check in a demo.
Everyday question
“How much refrigerant is in the customer’s system, and when was the last leak check?”
The answer is in
System log book · Leak check record
1 Source in one clickDay to day
Sound familiar?
The apprentice was on the roof and topped up. The service report says ‘refrigerant added’ — no quantity, no date.
Reinhard readjusted the setpoints on the 2016 system by hand. Nobody wrote it down.
In high summer the supermarket calls, the refrigerated cabinets are warming up — and nobody knows off-hand which compressor is installed there.
Thursday, just before noon. The technical manager of a dairy calls: he needs the leak check records for the systems on site for the last few years, by Monday. They do exist — partly as carbon copies in a binder, partly as a photo a technician sent to the office, partly only as half a sentence in a service report. For two of the six systems, nobody can say straight away which refrigerant is in them and how much; on one, the rating plate is covered over, on the other it sits behind the casing. Until Friday evening the office administrator works on the compilation, calls two technicians and drives out once herself to photograph a plate. On Monday the list goes out, with one gap in it and a footnote about it.
Statements as they come up day to day in this industry.
Example questions
Questions from your day-to-day work
Three questions as they come up day to day, and the document in which the answer should be found. Whether and how well the answer comes with its source, you check in a demo with your own documents.
“How much refrigerant is in the customer’s system, and when was the last leak check?”
1 System log book · Leak check record
“Which setpoints were last configured on this system, and who changed them?”
2 Commissioning record · Service report
“Which systems are due for a leak check again in the next six months?”
3 Deadlines from the records and maintenance contracts
Documents
The documents that matter to you
- System log books per system — refrigerant type, charge, top-ups and recoveries
- Records of the periodic leak checks — usually called leak tests on the job — including the interval that follows from the CO₂-equivalent charge of each system
- Commissioning and service reports with the setpoints configured
- Hygiene and inspection reports on ventilation and air-conditioning systems
- Refrigeration schematics, controller parameters and manufacturer documentation with fault code lists
- Maintenance contracts with response times and on-call arrangements
- Photos of the rating plate and voice notes after the job
Integrations
Connecting your systems
Your system stays as it is. Whether and how a connection is possible, we check before we start — until then, you simply upload documents.
Pricing
What it costs
Basic package
One-off setup €2,900 · net
A flat fee per company. Everyone at your company may ask — the technician just as much as the office, no per-head licence. Whether a connection to your system is possible, we check before we start; one-click connections are included in the setup, others are billed by effort, and what they cost is fixed beforehand.
At the kickoff we record twenty questions that the acceptance is based on.At the kickoff we agree on twenty questions together – along with the documents the answer should come from. At acceptance we go through them together and look at what the system does with them. What follows from that is set out in the offer.
Getting started
Where you start
The first step is the system list: for each system, refrigerant, charge, year of construction, location — and, where you have it, the CO₂ equivalent, because the check interval depends on it. Add what exists: inspection log books, commissioning records, refrigeration schematics, photos of the refrigeration unit’s rating plate. Only after that come the service reports from Streit or pds, because they can then be assigned to a system and not just to a customer. To begin with, the systems where something regularly comes up in summer are enough. In the demo, you ask about systems whose charge and last check you know, and see whether the sources are right. Whether Streit or pds can be connected, we check before we start.
FAQ
Frequently asked questions
We look after systems we didn’t install ourselves. Is it still any use?
That is exactly where you lack the history, and it rarely came along with the switch. What you have is the first service report, the photo of the plate, perhaps a schematic from the previous contractor and the email with which the customer switched. That can go in and is assigned to the system, not just to the customer; something is added with every job. If you ask about the last leak check and the knowledge base finds nothing, it says so. Whether several systems in the same building are kept cleanly apart is a point to check in the demo.
Who keeps the inspection log book — us or the customer?
Both, just different things. In Austria, the Refrigeration Systems Ordinance (Kälteanlagenverordnung) requires an inspection log book for a charge of more than 1.5 kilograms, to be kept on site so that it can be shown to the authorities at any time: the details from the refrigeration unit’s rating plate, every inspection with date and defects found, certificates of pressure tests, major repairs and significant changes. It must be kept for as long as the system is installed and in operation. The records of leak checks are likewise owed by the operator under the EU F-gas Regulation, for at least five years — but only certified personnel, that is you, may carry out and document the checks. The knowledge base replaces neither and writes into neither. You can query your side of it, and if the knowledge base finds no entry for a system, it says so.
An entry without a quantity — does the knowledge base then fill in a plausible quantity?
It isn’t supposed to: if the report has no quantity, the answer shouldn’t have one either, but should point to the report in which it is missing. That is exactly the kind of case you should try out in the demo. It is inconvenient, and rightly so, because more than the invoice depends on the charge. The check interval depends on the CO₂ equivalent, that is, quantity times the global warming potential of the refrigerant, and is staggered at twelve, six or three months depending on the threshold — doubled in each case with a permanently installed leak detection system. If you don’t know the quantity, you don’t know the interval. Only you can close the gap; it should become visible instead of disappearing in a binder.
In summer it’s all hands on deck up on the roof. When are we supposed to keep this up to date?
Ideally not as a separate task at all. Whether Streit or pds can be connected for you, we check before we start; setting it up is charged by effort. Mirroring is encrypted and uses outgoing connections only — no open port, no access to your network from outside, and nothing is changed on your system. Until then, uploading is enough: reports, photos of the plate, voice notes after the job, even whole folders at once. Anyone who writes things down anyway doesn’t write more because of this — just in one place, where it can be found next July.
Guides
Further reading
- GuideAI knowledge base in practice: the most common use cases in a companyKnowledge base use cases in practice: from quotes and instructions to answering phone enquiries – how Austrian SMEs put their company knowledge to use.
- Voice notes and dictation: capturing spoken knowledge in your companyTranscribing voice notes in your company: how fitters' dictations become searchable knowledge – with speech recognition, assignment and sources.
Industries
Other industries
- Metalwork & fabrication
- Electrical installation
- Plumbing & heating
- Tax advisers
- Law firms
- Property management
- Mechanical engineering & automation
- Security systems
- Vehicle workshops
- Insurance brokers
- Building contractors & construction
- Timber construction & joinery
- Roofers & sheet-metal workers
- Garden and landscape construction
- Lift and conveying technology
- Freight Forwarding, Transport & Logistics
- Facility Management & Building Services
- Architects & Engineering Consultancies
- Notaries
- Photovoltaics & Energy Technology
- Fire Protection Technology
- Plastics Technology & Injection Moulding
- Food production
- Cable cars & mountain railways
- Commercial cleaning
- Property developers
- Estate agents
- Municipal administrations
- Building services engineering firms
Request a demo — with examples from Refrigeration & air conditioning
In thirty minutes by video we show you, using examples from your industry, how questions are answered and what the source for each answer looks like. You do not need your own documents for this.