Knowledge base for lift and conveying technologywhen someone at the installation asks about the inspection report and parameters.

Inspection reports, acceptance records, installation history, controller parameters and manufacturer documentation for lifts, escalators and lifting platforms in one place, every answer with its source — including for installations that have been running since 1998 and have been modified three times. Whether that works with your installation folders is something you check in a demo.

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Everyday question

“When was the last periodic inspection on this installation, and which defects are still open?”

The answer is in

Inspection report · Defect list with proof of rectification

1 Source in one click

Day to day

Sound familiar?

The inspector is coming on Tuesday, and nobody can find the lift log book for the installation — it’s in the property manager’s cupboard.
With the 2004 controller, only Rudi knows which parameters are stored. Rudi retires in the autumn.
Two in the morning, someone’s stuck in the lift — and I’m standing in front of a drive I haven’t had open in years.

Friday, just after four. The lift inspector was at the apartment building on Bahnhofstraße in the morning and wrote three points into the report. You know two of them: they were already in last year’s report, Ernst rectified them in the autumn with new landing door contacts, and he emailed the proof to the property management company as a photo of the completed form. Now the office is looking for that email, while the property management company explains to the owners that the lift has an open defect. On Monday the inspector calls again and wants to know when the suspension means on the installation were last replaced, and by whom. During the modification back then, says Ernst on the phone, from memory, on the motorway. That same afternoon, the confirmation of the inspection of the remote emergency call system for two installations in the building next door would have been due; the document for it is in the binder that somebody took to the storeroom.

Statements as they come up day to day in this industry.

Example questions

Questions from your day-to-day work

Three questions as they come up day to day, and the document in which the answer should be found. Whether and how well the answer comes with its source, you check in a demo with your own documents.

“When was the last periodic inspection on this installation, and which defects are still open?”
1 Inspection report · Defect list with proof of rectification
“Which controller parameters are stored for the 2004 lift?”
2 Commissioning record · Controller parameter list
“How does emergency release work on this drive?”
3 Emergency release instructions · Manufacturer documentation

Documents

The documents that matter to you

Periodic inspection reports under the lift regulations applicable in each case
Acceptance records and documents from initial commissioning
Defect lists with proof of rectification per installation
Records of the operational checks, the appointment of the lift attendant and the inspection record for the emergency call system — that is, what has to be enclosed in the lift log book
Installation history: modifications, controller replacement, replacement of suspension means
Controller parameters and settings, including for older installations
Emergency release instructions, emergency call connection and maintenance contracts with response times
Photos of the rating plate on drive and controller, voice notes after clearing a fault

Integrations

Connecting your systems

Your system stays as it is. Whether and how a connection is possible, we check before we start — until then, you simply upload documents.

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Pricing

What it costs

Basic package

from€500/ month

One-off setup €2,900 · net

A flat fee per company. Everyone at your company may ask — the technician just as much as the office, no per-head licence. Whether a connection to your system is possible, we check before we start; one-click connections are included in the setup, others are billed by effort, and what they cost is fixed beforehand.

At the kickoff we record twenty questions that the acceptance is based on.At the kickoff we agree on twenty questions together – along with the documents the answer should come from. At acceptance we go through them together and look at what the system does with them. What follows from that is set out in the offer.

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Getting started

Where you start

Start with the installation folders, not the mailbox: inspection reports, defect lists and acceptance records, building by building. That is the part the inspector, the property management company and the on-call service need, and it is usually already sorted by building. If you look after installations in Upper Austria that were not placed on the market under one of the Lift Safety Ordinances, take their folders first: since the amendment to the Upper Austrian Lift Ordinance 2010 (Oö. Aufzugsverordnung 2010) on 1 August 2025, exactly these installations require a safety evaluation by an approved inspection body, and the retrofit items from it land on your desk. Second, add the parameter lists and emergency release instructions for the years of construction you look after. In the demo, you ask about installations whose reports you know and see whether the sources are right. Uploads go folder by folder; whether the file server and Microsoft 365 can be connected, we check before we start, and setting it up is charged by effort.

FAQ

Frequently asked questions

We look after installations in several federal states. Does the system calculate the inspection dates for us?

No, and that would be risky too: in Austria, the operation of lifts is a matter for the federal states, and the rules differ from state to state. In Vienna, for example, the lift inspector enters the maximum permissible interval between two operational checks in the lift log book themselves — the deadline is there for the individual installation, not in a general table. The knowledge base interprets nothing about that and extrapolates nothing. You can ask what the report and the documents say about exactly this installation; the answer gives the date and the source, and if the system finds nothing, it says so.

The lift log book belongs to the installation and stays with the operator. Is the knowledge base any use to us at all, then?

Usually yes, because you have your own copy of much of what is kept in it: inspection report, defect list, proof of rectification, commissioning record, plus the lift attendant’s certificate, the proof that the maintenance company was commissioned and the confirmation of the inspection of the remote emergency call system. Exactly this copy can go into the knowledge base. Nothing changes in the book on site, and it isn’t touched either. Whoever is standing in front of it can photograph the page and upload it; how well such photos are read is a point to check in the demo.

For installations from manufacturers that no longer exist, all we have is paper in the basement. Is scanning it worth it?

Most of all for the years of construction you regularly drive out to — that is where the reason lies why someone calls in the evening. Scans and phone photos are uploaded folder by folder; the system suggests installation, building and date, and a person confirms the document type, because it determines who sees the document. Whether your basement papers are legible enough, a demo with a single binder will tell. For installations you are replacing next year anyway, save yourselves the work.

There are three versions of the documentation for one installation. Which one applies?

The knowledge base doesn’t decide that for you. If you ask which overspeed governor is installed, the answer gives the passage from the commissioning record and, if available, the one from the modification report, each with its date. Whether contradictions between two versions become visible, you check in the demo with a modified installation. Which version applies is decided in the end by someone at your company — they just no longer have to go through every binder to do it.

Request a demo — with examples from Lift and conveying technology

In thirty minutes by video we show you, using examples from your industry, how questions are answered and what the source for each answer looks like. You do not need your own documents for this.