AI knowledge base for plastics technology and injection mouldingwhen someone at the machine asks for the old setup sheet.
Mould files, setup sheets, first article inspection reports, inspection plans, material datasheets and the batch records for the granulate in one place, every answer with its source. Whether your file server, NAS or proALPHA can be connected, we check before we start; until then, you upload. Whether it works with your documents, you check in a demo.
Everyday question
“With which parameters was the article run on this machine last time?”
The answer is in
Setup sheet · process record for the production order
1 Source in one clickDay to day
Sound familiar?
The setter calls over from the machine: what holding pressure did the housing last run with? The old setup sheet is a scrap of paper somewhere in the mould cabinet.
Which cavity is blocked off on mould 4712 and why, only Werner knows. Werner retires in the summer.
For the complaint, the customer wants the first article inspection report and the certificate for the granulate batch. Both are in an email from 2021, and nobody remembers whose inbox it’s in.
Wednesday, just after six, at the mould store. The mould for the lid is back from the toolmaker; the contour correction on two cavities is done. The shift supervisor wants to know whether new sampling is due after the work or whether the series simply carries on — that depends on what was agreed with the customer at the last approval. The change notification is in an email with the project manager, the inspection plan is in the quality folder, the last dimensional report is a printout at the measuring machine. The drawing on the mould cabinet says index C; the customer’s email talks about index D. The machine is free, the order is scheduled, and until this is cleared up, the mould sits next to it.
Statements as they come up day to day in this industry.
Example questions
Questions from your day-to-day work
Three questions as they come up day to day, and the document in which the answer should be found. Whether and how well the answer comes with its source, you check in a demo with your own documents.
“With which parameters was the article run on this machine last time?”
1 Setup sheet · process record for the production order
“What was last modified on mould 4712, and what does the first article inspection report say about it?”
2 Mould file · first article inspection report
“Which granulate batch is in the March delivery, and which material certificate goes with it?”
3 Batch record · raw material supplier’s material certificate
Documents
The documents that matter to you
- Mould files per mould — drawing, cavity layout, modifications, maintenance history and shot counter
- Setup sheets and process parameters per article and machine — barrel temperatures, holding pressure, switchover point, metering stroke, mould temperature control and cycle time
- First article inspection reports and sampling documents, depending on the customer under VDA Volume 2 (production process and product approval, PPA) or under PPAP
- Inspection plans, dimensional reports and measurement reports together with the drawing and tolerance they refer to
- Material datasheets, processing guidelines and drying specifications from the raw material suppliers, plus the batch records for granulate and masterbatch
- Complaints and 8D reports with the actions that resulted from them
- Records attached to the part: safety data sheets for additives, masterbatch and purging compound, REACH and RoHS declarations, and for parts in contact with food the declaration of compliance under Regulation (EU) No 10/2011 on plastic materials and articles
- Photos of defects at the machine and setters’ voice notes
Integrations
Connecting your systems
Your system stays as it is. Whether and how a connection is possible, we check before we start — until then, you simply upload documents.
- proALPHAOrder files, bills of materials and supplier correspondence from proALPHA — we check the route and feasibility beforehand.after clarification
- File serverThe folder on your own server that has grown over the years.after clarification
- NASThe folders on your in-house NAS — Synology, QNAP and similar devices.after clarification
Microsoft 365SharePoint, OneDrive, Teams and Outlook — access granted via your Microsoft account; we check the prerequisites beforehand.One click
Pricing
What it costs
Basic package
One-off setup €2,900 · net
A flat fee per company. Everyone at your company may ask — the technician just as much as the office, no per-head licence. Whether a connection to your system is possible, we check before we start; one-click connections are included in the setup, others are billed by effort, and what they cost is fixed beforehand.
At the kickoff we record twenty questions that the acceptance is based on.At the kickoff we agree on twenty questions together – along with the documents the answer should come from. At acceptance we go through them together and look at what the system does with them. What follows from that is set out in the offer.
Getting started
Where you start
Take one article family and see it all the way through: mould file with cavity layout, the setup sheets from the latest orders, the sampling with the approved drawing revision, the inspection plan and the batch records for the granulate. With one family you quickly see where things get stuck — usually with the sheets from the shift that were never filed, and with the question of which index was last approved. In the demo, ask things you know about this family and see whether the sources are right. Only then is it worth going broad across all moulds. The archive of discontinued articles comes last; it’s needed precisely when a customer reorders after years. Whether proALPHA can be connected, we check before we start.
FAQ
Frequently asked questions
Our setup sheets are handwritten notes on the mould cabinet. How do they get in?
Photograph or scan them and upload — one at a time or the whole folder at once. The system suggests article number, machine and date, provided they’re on the sheet. How well the handwritten values are read is the point to check in the demo — bring a few real sheets from the shift. Where a number is crossed out and a new one written above it, a person still decides which one applies; the answer names the sheet as the source. A person also confirms the document type, because that determines who sees the sheet later.
One customer does sampling under VDA Volume 2, another under PPAP. Can the system keep them apart?
That’s what the document type is for. A first article inspection report under VDA Volume 2 and a PPAP submission are two different types, each with its own visibility and its own assignment to article, mould and customer. The system suggests which type it is; a person confirms it. After that you can ask which version was last approved for this customer and which drawing index it was based on; the answer names the source. Whether your sampling documents separate cleanly, you check in the demo with one customer of each kind.
For a complaint we need sampling, dimensional report and batch record in one go. Is that possible?
The system can gather the sources for article, mould and batch — sampling, dimensional report, batch record for the granulate, the setup sheets for the affected orders — and create a draft from them as a Word, Excel or PDF file, on request as an email draft to the customer. Nothing is sent on its own. If the system can’t find something, that goes into the draft as an open point. Root cause analysis and the 8D report stay with your quality department; how useful the draft is, you see in the demo with a closed complaint.
Our process data is in the machine control. Does it come in too?
Only if it exists as a file or export. Nothing is changed or tapped on the control, and curves aren’t analysed either — a knowledge base isn’t a process monitoring system. Whatever comes out of proALPHA or a process recording at your company as an evaluation can be brought in via a scheduled export, encrypted and only over outgoing connections. Whether that’s possible with your version and licence, we check before we start, before any effort is incurred.
On the night shift there are cover staff and agency workers at the machines. What should they be allowed to query?
You set that via roles and document types. For the machine, setup sheet, work instruction, inspection plan and the defect patterns from the mould file are usually enough; customer prices, calculations, mould costs and sampling agreements stay out. An external toolmaker gets a separate role that you withdraw once the mould is back. If someone asks about something they aren’t cleared for, they don’t get the content.
Guides
Further reading
- Connecting Outlook and Microsoft 365: capturing email attachments automaticallyFile Outlook documents automatically instead of sorting by hand: how email attachments get into the knowledge base via rules, duplicate detection and assignment.
- Handling complaints: how did we solve this last time?Documenting and finding complaints again: how your company can answer the question “How did we solve this last time?” much faster.
- AI knowledge base for manufacturing businesses: the practical guideKnowledge management in production: how set-up instructions, machine know-how and shift handovers stay findable in the business with an AI knowledge base.
Industries
Other industries
- Metalwork & fabrication
- Electrical installation
- Plumbing & heating
- Tax advisers
- Law firms
- Property management
- Mechanical engineering & automation
- Security systems
- Vehicle workshops
- Insurance brokers
- Building contractors & construction
- Timber construction & joinery
- Roofers & sheet-metal workers
- Garden and landscape construction
- Refrigeration & air conditioning
- Lift and conveying technology
- Freight Forwarding, Transport & Logistics
- Facility Management & Building Services
- Architects & Engineering Consultancies
- Notaries
- Photovoltaics & Energy Technology
- Fire Protection Technology
- Food production
- Cable cars & mountain railways
- Commercial cleaning
- Property developers
- Estate agents
- Municipal administrations
- Building services engineering firms
Request a demo — with examples from Plastics Technology & Injection Moulding
In thirty minutes by video we show you, using examples from your industry, how questions are answered and what the source for each answer looks like. You do not need your own documents for this.