AI knowledge base for photovoltaics and energy technologywhen someone on the roof asks for the string plan and inverter parameters.

System documentation, string plans, test reports, correspondence with the grid operator, funding documents and the parameters from inverter and battery storage in one place, every answer with its source. Whether pds, TopKontor Handwerk, Microsoft 365 or your file server can be connected, we check before we start; until then, you upload. Whether the answers fit your systems, you check in a demo.

Everyday question

“Which modules and which inverter are installed in this system, and how are the strings split?”

The answer is in

String plan · system documentation · delivery note

1 Source in one click

Day to day

Sound familiar?

  • The customer calls, the system’s down — and I can’t remember offhand which inverter went up there in 2021.

  • How the battery at the inn is configured, Tobias had in his head. Since Monday, Tobias has been working for a competitor.

  • The funding body wants the test report for the system. We have three versions on the server, one of them signed — which one, I can’t tell you offhand.

Tuesday, just before seven, in a farmer’s yard. The system on the barn roof is to grow by two strings and a battery, and he wants to know by Friday what that will cost. For the registration with the grid operator you need the metering point number, the registered maximum capacity and the single-line diagram of the existing system. The metering point number is in the grid connection approval, which went to a mailbox the company no longer has. There are two PDFs of the diagram on the server, one of which the designer sent later after the redesign — which one isn’t recorded anywhere. How much space is free in the distribution board, someone photographed with the company phone at the last service. On Friday the farmer still has no quote, but there is a query from the grid operator that you can’t answer either.

Statements as they come up day to day in this industry.

Example questions

Questions from your day-to-day work

Three questions as they come up day to day, and the document in which the answer should be found. Whether and how well the answer comes with its source, you check in a demo with your own documents.

  • “Which modules and which inverter are installed in this system, and how are the strings split?”

    1 String plan · system documentation · delivery note

  • “What was measured at commissioning, and which parameters are set in the inverter?”

    2 Commissioning test report under ÖVE/ÖNORM EN 62446-1 · commissioning report

  • “Which documents are still missing for this system for the final funding statement?”

    3 Funding approval · installation certificate · completion notice to the grid operator

Documents

The documents that matter to you

  • System documentation per site — string plan, single-line diagram, module and inverter datasheets, mounting system and roof structure
  • Test reports from the commissioning test of grid-connected PV systems under ÖVE/ÖNORM EN 62446-1 and the installation certificate (Anlagenbefund) under OVE E 8101
  • Correspondence with the grid operator — registration of the generating plant, grid connection and grid access, metering point number and completion notice
  • Funding documents — application, approval and final statement for the EAG investment grant (under the Renewable Energy Expansion Act), plus state and municipal funding with invoices and supporting documents
  • Findings from the recurring inspection of electrical installations in workplaces under the Electrical Protection Ordinance 2012, with the interval that results from it for each system
  • Inverter and battery documentation — stored parameters, firmware version, error code lists and the safety data sheets for the battery
  • Service reports, yield analyses and module complaints together with the manufacturer’s performance warranty
  • Documents on charging stations and heat pumps at the same site, photos of the roof and the distribution board, voice notes after a call-out

Pricing

What it costs

Basic package

from€500/ month

One-off setup €2,900 · net

A flat fee per company. Everyone at your company may ask — the technician just as much as the office, no per-head licence. Whether a connection to your system is possible, we check before we start; one-click connections are included in the setup, others are billed by effort, and what they cost is fixed beforehand.

At the kickoff we record twenty questions that the acceptance is based on.At the kickoff we agree on twenty questions together – along with the documents the answer should come from. At acceptance we go through them together and look at what the system does with them. What follows from that is set out in the offer.

Compare all packages

Getting started

Where you start

Pick a site where something was added later — a battery, a wallbox or a second inverter. That’s where the documentation is most likely spread across three places, and you see straight away what you actually have. Take this one site all the way through in the demo: single-line diagram and string plan, datasheets, commissioning test report, the email exchange with the grid operator up to the completion notice, the funding documents. Then ask about things you know about this system and see whether the sources are right. After that the pattern repeats, and the order is set by the fault service: first the systems with a maintenance contract, then the rest. You can upload individual files, whole folders, emails with attachments, photos and voice notes. Whether the system folder on the file server can be connected instead, we check before we start; we set up the link and charge according to effort.

FAQ

Frequently asked questions

For the systems from the early years we only have a few emails and photos from the roof. Is that too little?

Not necessarily. Whatever there is can go in as it is: the photo of the inverter’s rating plate, the label on the back of a module, the grid operator’s email with the metering point number, the photographed delivery note. Sorting happens afterwards, not beforehand. If there are only two sources for a system, the answer is based on exactly those two; whether it becomes clear that there isn’t anything more is a point to check in the demo with one of your early systems. If the system finds nothing for a question, it says so.

The parameters are in the inverter itself. Does the system fetch them from the device?

No, it doesn’t access any device and doesn’t change any settings. You can ask about what you’ve recorded: the commissioning test report, the printout or screenshot of the parameter list, the verification form the grid operator requires for the set values under the Technical and Organisational Rules (TOR) — country setting Austria, reactive power setpoint — plus the voice note from the roof. Anyone who files that after every setting, even as a photo of the display, can query it at the next fault call instead of ringing the colleague who was up there at the time. How well display photos are read, the demo will show.

May the system look up an error code online with the manufacturer?

You decide that, in three levels: not allowed at all, allowed after approval in the chat, or permanently allowed. For the fault service the middle level is the obvious choice — when an inverter shows a message, the system asks whether it may look outside. From the source you can see what comes from your system folder and what comes from outside.

On the roof we work with installation partners. Should they be able to see everything?

Who sees what depends on the document type and the role, not on which folder a file once ended up in. An installer role can therefore cover string plan, roof structure, mounting system and service reports, but not calculations, purchase prices or the funding statement. If someone asks about something their role isn’t cleared for, they don’t get the content. In the demo you can try out with a restricted role what comes back.

Our yields run through two monitoring portals. Does that data come in too?

Only as a file or export, and nothing is changed on the portal itself. A knowledge base isn’t monitoring: it doesn’t report yield losses, and it doesn’t look into a portal of its own accord. What you get out as a monthly report or CSV can be brought in via a scheduled export, encrypted and only over outgoing connections — whether your portal supports that depends on the manufacturer and your access; we check that before we start, before any effort is incurred. Whether tables and reports can be queried usefully, a test with a real export will show. For a complaint to the module manufacturer, what counts anyway is what you’ve filed on the performance warranty and yield history.

Request a demo — with examples from Photovoltaics & Energy Technology

In thirty minutes by video we show you, using examples from your industry, how questions are answered and what the source for each answer looks like. You do not need your own documents for this.